Terms and Conditions
Moreover you have the possibility to return an item up to 3 days from the date of delivery.
In the unlikely event where you might not be totally satisfied with your purchase, you are entitled for a refund less an AED150 flat fee as return shipping charges. (not applicable to Abu Dhabi) We will collect the items that should be in their original packaging, not assembled and not used. In parallel if any product has any manufacturing defect, we will immediately fix it or exchange it free of any charges.
Within Dubai and Sharjah city limits.
Delivery:
Free delivery and free assembly on all orders above aed 500. Aed 100 delivery fee for orders below aed 500.
- Delivery dates and times will only be confirmed once full payment has been received into our accounts.
- Upon booking the delivery, you must inform us of any restrictions at the delivery address.
- We cannot deliver to buildings without elevators.
- Due to local and community regulations we do not provide walls/ceiling mounting, drilling or electrical work.
Returns:
If you are not totally satisfied with your purchase you are entitled for a refund less AED150 return shipping charges.
You can contact us up to 3 days from the delivery date and we will collect the items.
These should be in their original packaging, not assembled not damaged and not used.
Items will not be returned or refunded in the following cases:
3 days after delivery date
If assembled, not in their original packaging, damaged or used.
If customized or on special or advanced order
If purchased during sale period, on discount or on offer
Cancelling your order:
- Online orders can be cancelled without any additional cost for a full refund before items are dispatched.
- If order has already left the warehouse a delivery charge of Aed 150 will apply
Storage:
- We offer a free 30-day storage facility for purchased products. Beyond the 30 days, a daily storage fee of AED20 will apply.
- Storage charges must be paid in full for goods to be released and delivered.
- Stored purchases cannot be cancelled or refunded.
Abu Dhabi:
Delivery and Return
- Minimum order AED5,000 and above
- AED500 flat fee delivery on your total order
- Delivery dates and times will only be confirmed once full payment has been received into our accounts.
- Upon booking the delivery, you must inform us of any restrictions at the delivery address.
- No delivery to buildings without elevators.
- Should we reach the delivery address and be unable to deliver for any reason not due to our direct responsibility we will reschedule for a different date and an additional delivery fee of AED500 will be charged.
- Due to local and community regulations we do not provide walls/ceiling mounting, drilling or electrical work.
Returns:
If you are not totally satisfied with your purchase you are entitled for a refund less AED500 additional return shipping charges.
You can contact us up to 3 days from the delivery and we will collect the items.
These should be in their original packaging, not assembled not damaged and not used.
Items will not be returned or refunded in the following cases:
3 days after delivery date
If assembled, not in their original packaging, damaged or used.
If customized or on special or advanced order
If purchased during sale period, on discount or on offer
Cancelling your order:
- Online orders can be cancelled without any additional cost for a full refund before items are dispatched.
- If order has already left the warehouse a delivery charge of AED 500 will apply.
Storage:
- We offer a free 30-day storage facility for purchased products. Beyond the 30 days, a daily storage fee of AED20 will apply.
- Storage charges must be paid in full for goods to be released and delivered.
- Stored purchases cannot be cancelled or refunded.
Warranty:
We offer a 12 months warranty on defective parts.
This warranty does not cover damage due to natural wear and tear.